Allergy Information

Our workshop is located in a dedicated room in our home. We own two cats, so fur and dander may find its way onto our work despite a thorough clean and inspection before shipping. Those with allergies may react, and those with severe allergies should avoid commissioning us. We only use all-new materials.

 

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Proof of Age
Poofsuits will not do business with anyone under the age of 18. Proof of age in the form of photo with photo ID may be required. We do not share your personal information with anyone. By commissioning us, you are agreeing that you are at least 18 years of age or older.

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Quotes and Applying

Quotes are only given to applicants who we are interested in moving forward with during each opening. If you are not selected, you are encouraged to try again next time we are open! Quotes are only valid during the opening in which they are given. Each opening will require a new quote. Quotes can vary based on features, complexity, cost of materials and color count. The total price is subject to increase in the event of requested changes and/or new additions agreed upon during the construction process.

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Requirements, Style, and Change Requests

We require a clear and concise 3-view reference sheet of your character when applying for a commission slot. A 3-view reference includes a front, side, and back view. Important character features should be made noted. We will work in our own personal style, and will not be asked to imitate another makers signature look. Please make sure you can picture your character in our style before working with us! Additional requests and changes that are submitted after receiving your quote, and/or during the build process may result in additional charges. Please notify us of changes and requests as soon as possible! Drastic changes such as swapping a different character other than the one quoted and accepted will not be honored.

There may be restrictions as to what we are capable of making, with limitations out of our control, such as fur color/length availability.

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Duct Tape Dummy
Fursuits that include a bodysuit will require an up-to-date well made Duct-Tape-Dummy (DTD), shipped to us at the customer's cost. If your dummy is not made accurately or it is outdated, it may result in a body suit that may not fit correctly, and the customer will be responsible for revisions costs.

For a general understanding of how DTDs are constructed, we recommend this guide

Our additional DTD requirements  will be sent to the customer. For example, our Duct Tape Dummies require one foot and one palm (sans fingers) on the same side, and is not represented in the guide linked.

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Payment

Please make sure you are financially committed when commissioning us. We require a down-payment of 40% of your quoted total upfront for custom commissions. This down-payment is nonrefundable, as we use it to purchase supplies and materials for your fursuit. We complete only the beginning stages of construction if less than 50% of your quoted total is paid. After full payment, we begin patterning and furring, and work towards completion.

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Short-term monthly payments are available at a minimum of 20% of your total quoted price. Your payments are expected in a timely manner, so we can continue working on your suit. Our queue is small so we can focus on you and provide a quick turnaround, which is why we only offer short-term plans. Missed payments will cause a delay in our work, and without a due payment, we reserve the right to cancel your commission.

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Refunds and Cancellations

The 40% down-payment is nonrefundable. Any supplies purchased, and work completed belongs to Poofsuits and will not be given to the customer in the event of a cancellation or refund. Please alert us if you believe we can agree to a resolution that would avoid cancellation. 
 

In the event of a cancellation and refunded commission, work already completed becomes our property, and we reserve the right to finish and sell any work we have completed. If the commission is cancelled in the later stages of construction, major changes to the character design are not always guaranteed before completion and selling.

We reserve the right to cancel a commission if we find a customer breaking our terms of service, including missed payments.

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Shipping

Shipping is not included in your quote, and is an additional charge paid for by the customer. We will not ship your order until it is 100% paid. Due to varying sizes and weights of handmade items, shipping prices are determined after the fursuit is completed. We may require signature delivery within the US. Poofsuits is not responsible for damaged or lost packages handled by postal carriers.

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Warranty and Repair

We will provide basic repair free for 3 months (or one convention) after your fursuit is received. Basic repair includes any errors we may have made, and normal wear and tear, such as popped seams. If we suspect that damage was done intentionally or by extreme carelessness and misuse, or if our work has been heavily modified by anyone other than Poofsuits, we reserve the right to refuse repair or charge a repair fee. Please make sure the part you are sending to us is clean, or we may charge a cleaning fee. The customer will always pay shipping to and from Poofsuits in the event of needing repairs. After 3 months (or one convention), we may charge a fee for repairs. 

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WIPs and Deadlines
We will provide Work In Progress (WIP) photos at our discretion, usually at integral and interesting stages. Updates are given regularly! Because of the many unpredictable outside factors that could delay work, we cannot agree to hard deadlines. We will communicate our projected finishing time with the customer, although we are still learning our workflow timing and any predictions are not guaranteed.

We ask that all communication from customers remain business related. We will update you on work done at pivotal points of construction, so please keep progression inquiries reasonable. Unkind and unreasonable behavior can result in cancellation and/or blacklisting. We ask for patience and understanding while we're working diligently on your fursuit!

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Liability and Disclaimers

With every costume we make, we grow and learn new techniques. Some creation methods will differ from costume to costume as we evolve. Understand that we are making unique, one of a kind wearable pieces of art, and that there will inevitably be small flaws present. We pride ourselves on our attention to detail, but we are not perfect!

Understand that we offer kemono-inspired designs, and these style fursuits sacrifice some ventilation in favor of design. They have small mouths, and will not breathe the way traditional open-mouthed fursuits do. Experience in fursuiting is recommended, but not required.

Poofsuits is not responsible for any bodily harm that occurs while wearing or handling our work. Become hydrated before and during suiting, practice walking, learn your heat and vision limits, and don't do anything that would risk your safety or the safety of others!

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Poofsuits reserves the right to refuse service to anyone. We will not make copyrighted characters or characters that do not belong to you.

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Thank you for reading!
         - Gadget & Gizmo

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